Future of Work
How Gen AI and Human Skills Redefine Learning & Development

There’s a surprising paradox happening in the workplace right now. As generative AI (Gen AI) tools become part of daily workflows, the skills that matter most aren’t just technical. They’re human. Problem framing, collaboration, creativity—these “soft skills” are proving essential to making AI work for us.

A recent article from Harvard Business Review explored how Gen AI could transform Learning and Development (L&D). Their insights line up closely with what we at Colleva see every day: AI can scale training, but the real opportunity is helping people grow the uniquely human abilities that make them adaptable, thoughtful, and effective.

The Human Skills Gap

Research shows that fewer than one in three new graduates are seen as ready with the critical thinking skills today’s workplace demands. Yet many companies still don’t invest enough in developing these skills. And when training does exist, it’s often generic, disconnected from daily work, or limited to a small slice of the workforce.

At Colleva, we believe the answer lies in shifting from one-size-fits-all workshops to role-specific, continuous learning experiences. Skills like problem framing and collaboration can’t be taught in a single classroom—they need to be practiced, applied, and reinforced over time.

The Promise of Gen AI Tutors

The HBR article highlights an experiment where learners worked with Gen AI tutors. Learners gained just as much as they did from human-led classroom training—but with key advantages:

  • Personalization: AI tutors tailored lessons to individual job roles, performing 32% better in aligning to job needs.
  • Relevance: Learners found feedback more useful, rating it 17% higher than traditional programs.
  • Efficiency: On-demand access meant learners finished training 23% faster while achieving similar outcomes.
  • Comfort: Many preferred AI tutors in areas where practice without judgment mattered.

This matches what we’ve seen at Colleva. When people get coaching that feels personal, responsive, and available when they need it most, learning sticks.

Where AI Can Make the Biggest Impact

Gen AI has the power to amplify learning in some of the most critical areas for organizations today:

  • Frontline enablement: Sales reps, service agents, and field workers make up most of the workforce. With real-time coaching and tailored simulations, Gen AI can boost both skills and confidence where it matters most.
  • Culture transformation: AI can reinforce desired behaviors across entire organizations, far beyond what one-off workshops or corporate memos can achieve.
  • AI competence building: As employees use AI tools daily, they need new skills like writing effective prompts, knowing when to challenge AI’s output, and combining insights with human judgment.

Colleva’s approach to L&D already focuses on these areas. With Gen AI, we can scale these efforts further and deliver measurable results for organizations.

Rethinking the Role of L&D

Traditional methods—workshops, e-learning modules, annual training days—struggle to keep up with the speed and complexity of today’s workplace. Employees need learning that is continuous, contextual, and adaptive.

That’s where Colleva comes in. We help organizations design learning experiences that not only build skills but also fit into the flow of work. With AI-powered tools, employees can experiment safely, get instant feedback, and build new habits that last.

Conclusion

The future of learning and development isn’t about replacing human trainers with machines. It’s about using AI to unlock the full potential of people. If the first wave of AI changed what we do at work, the next wave will transform how we learn, lead, and collaborate.

At Colleva, we’re helping organizations close the human skills gap and prepare their people for the future. Because in the end, it’s not just about investing in technology—it’s about investing in the people who bring that technology to life.

Explore Colleva’s Learning & Development solutions

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