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Job Seeker Insights
Making AI Interviews Feel Human
“The avatar did not focus on my body language or make me feel uncomfortable.”
That’s what one job candidate told us after interviewing with an avatar used by one of our customers this spring.
It gets to the heart of one of the most common concerns people have about an AI interview. People do not want to be judged by their body and their face.
Early versions of AI interviews did indeed try to understand people through facial analysis. Understandably, many job seekers did not feel comfortable with these technologies, and companies that measured intonations had to back off.
“Gauging a person’s emotional state from their facial expressions alone is a futile exercise,” according to Lisa Feldman Barrett, a Northeastern professor.
Some people don’t have a smile on their face. But, they’re not unhappy. It may be their natural look, and it may just be what’s common in their culture. “People in western cultures by and large do scowl when they’re angry or smile when they’re happy,” Barrett said.
Note the emphasis on culture.
Avatars can actually help us avoid the silly conclusions we make about people based on their faces and their body language. We may wrongly assume that they are tired, not excited or passionate enough, or shy, based on superficial assumptions we make about their appearance.
If you ever misread how someone felt on a blind date, or on a sales call, or wrongly thought someone was upset at you by their tone of voice — you know where we’re coming from.
We’re determined to help you measure your job candidates by what they say, not how they say it.
Ready to improve your candidate experience while making better hires? Learn how Colleva's AI-powered interviews focus on substance, not appearance. Explore our Talent Acquisition solution.
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